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Debtor FAQ

  • I’ve been contacted by APS Greece. What should I do?

    APS Recovery Greece is a credit servicing company under law 4354/2015. We help in arranging viable agreements with customers who are delinquent on their payments. If one of our representatives contacted you, most likely it will concern an unpaid debt, which we would like to help you settle through its repayment. For details or help regarding your debt, we suggest that you contact our customer service line, as soon as possible, for an optimal definitive settlement solution with a one-off repayment or with partial payments of your debt with the greatest financial benefits for you.

    You can:

    Call our customers service line: +30 21 4416 0030

    Send us an e-mail: greece@aps-holding.com

    Send us a letter to: 7 Paleologou str., Halandri, 15232, Athens, Greece

  • I don’t have a debt with APS.

    The debt we have contacted you about may not be directly related to APS Recovery Greece. We are a credit servicing company under law 4354/2015, and consequently we work with many other partners, towards which you may have an overdue debt.

    Your debt may:

    1. Be related to a current or previous service provider you used, such as a bank, insurance company, phone operator, utility company or other company. In this case, we are calling you on behalf of the service provider.
    2. Belong to a company that purchased your debt from the original service provider.
    3. Have been purchased by APS.

    If you don’t fit to any of these situations, contact us to our customer line and we will look into the matter.

  • How can APS help me resolve my debt?

    We understand that anyone can face a life situation that makes paying the full amount difficult. Our main interest is making your debt viable and manageable in the long term. That’s why we are ready to help you in a number of different ways in order to find a payment schedule that suits your current financial situation.

  • What if I don’t have any money to pay my debt and I ignore APS?

    Ignoring your debt is the worst option you can choose. Even if you’re not able to make any payments towards your debt, don’t hesitate to contact us. We’ll do our best to find a solution that fits your current financial situation. We are dedicated in finding a suitable resolution. Any delays in doing so may burden you with additional collection costs and even result in judicial proceedings against you.

  • I need more detailed information about my debt. What details can you give me?

    We’re ready to provide you with all the information related to your debt:

    • details regarding your debt, including actual payment status
    • information about actual expenses and interest
    • proposed solution to your situation
    • certificate proving repayment of your debt
  • I don’t understand some information you’ve provided. Can you clarify some things for me?

    We appreciate the fact that you take your situation seriously and that you’d like to resolve it. Please contact us and we will answer all of your questions.

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